FAI Service stands as a prominent entity within Italy's transport sector, serving transport companies for nearly four decades. Through its Lumesia platform, it offers an interconnected system of value-added services. These encompass a spectrum, ranging from Italian and international tolls to financial assistance, including foreign VAT recovery, and telematics. The platform covers fleet management, truck insurance, and additional services such as fuel cards, as well as facilitating truck travel bookings via ship or train.

“We like to consider Lumesia as a facilitator, a personalised aide for hauliers not only in Italy but also across Europe”, explains Antonio Costa, Head of Italian Market, Strategy, and Innovation at Lumesia for FAI Service. “Our recent acquisition of Eurotoll, our counterpart in France, has transformed us into an international platform. Presently, we oversee 200,000 vehicles, with half in Italy and the remainder spread across other EU nations, spanning from France to Spain and Poland”.

The industry faces a considerable scarcity of workers, notably drivers, a situation that isn't confined to Italy alone but is widespread across Europe. “Working in road transport is increasingly complex”, Costa elaborates, “with bureaucratic hurdles, ever-evolving regulations, and the influx of new technologies. Staying updated is crucial, yet it's quite challenging, particularly due to the often sluggish pace of digitalisation within companies. These factors collectively diminish the sector's attractiveness, especially for young individuals. However, addressing this issue requires systemic solutions. Lumesia plays a significant role by offering services that specifically support various work aspects, ranging from bureaucratic tasks to technological advancements. For instance, our toll solution enables seamless travel from Italy to England without stopping at toll booths, while our telematics solutions aid drivers in constant location tracking and route optimisation”.

Within this context, an event like Transpotec Logitec plays a vital role. It serves as a significant chance for companies to present themselves to industry professionals and provide a glimpse, or “samples of the profession”, to those newly exploring the logistics world. At Transpotec Logitec, FAI Service will showcase Lumesia, its innovative industry service platform, alongside new developments. “This event holds immense significance for us”, expresses FAI Service. “It's where we'll unveil ground-breaking innovations in the insurance sphere and advanced telematics solutions that seamlessly integrate toll payments, payroll, and geolocation across all company operations. Moreover, we're excited to officially introduce Lumesia Insurance, the pioneering digital platform enabling customers to independently acquire insurance solutions, notably the truck third-party liability policy. We've devised the initial HGV insurance product that can be easily purchased online at any time, without the extra commissions typically levied by brokers or agents. This offering doesn't compromise on claims management or policy adjustments during the term. Essentially, our customers can secure advantageous insurance independently while still accessing the specialised support they require. This new service platform is geared towards simplifying daily operations for FAI Service and Eurotoll clientèle”.

Discover the sector's latest advancements and prepare for industry challenges at Transpotec Logitec, taking place from May 8th to 11th, 2024, at Fiera Milano.